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Your marketing isn’t the problem.
Your rebook rate is.

Built for allied health clinics

Most clinics buy new patients to replace the ones who quietly never came back. Clinic Chimp shows you who didn't rebook, whose numbers are drifting, and what to do about it on Thursday morning.

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Preview as

Spot trends in dashboard

Clinic Chimp / Northstar Allied HealthDemo

Manager Dashboard

Whole-practice metrics, rolling 12 months.

Clinic Goals

Monthly Billing Goal
Goal met
June 2026 · month-to-date, invoicing lag applies

£120,000

of £120,000 target (100%)

Daily target: £5,714 / trading day (21 trading days this month)

Clinic Quarterly Objectives — Q2 2026
This quarter's priorities across the practice.

Make the next appointment part of every care-plan close

Ava Chen

On Track

Standardise the new-patient first-week follow-up

Priya Shah

Goal met

Clinic Summary

Period
LocationCompletedBillingAvg Patient SpendHourly RateRebookingInitial RebookingCancellationDNA / No-show
Harbour
3,167
+12% YoY
£822,000
+14% YoY
£203
+3.0% YoY
£167
74.0%
+4.0% YoY
70.0%
6.5%
-8.0% YoY
2.1%
Hinterland
2,602
+9.0% YoY
£604,000
+11% YoY
£187
+2.0% YoY
£154
70.0%
+3.0% YoY
67.0%
7.1%
-6.0% YoY
2.7%
Total
5,769
+11% YoY
£1,426,000
+13% YoY
£196
+3.0% YoY
£161
+5.0% YoY
72.0%
+4.0% YoY
69.0%
+5.0% YoY
6.8%
-7.0% YoY
2.4%
-9.0% YoY

Financials

Monthly Billing
Per location. Current month is month-to-date (faded).
£120,000
Jun 26 (MTD)
Best: £138,000 (Apr 2026)
Daily Billing
Per location, the last 7 days with invoices. Today is so far (faded).
£5,830
Mon 8 Jun
Average Patient Spend
£206
Jun 26 (MTD)
Best: £203 (May 2026)
Average Daily Revenue
£3,700
Jun 26 (MTD)
Best: £4,650 (May 2026)
Hourly Billing Rate
£165
Jun 26 (MTD)
Best: £175 (May 2026)
Product Sales
£6,100
Jun 26 (MTD)
Best: £10,700 (May 2026)
Avg Lifetime Value
Total billing ÷ distinct patients, at each quarter end.
£660
Mar 2026
Top Billing Items
May 2026, by revenue.
  1. Standard consultation£62,000
  2. Initial consultation£34,000
  3. Orthotic assessment£18,500
  4. Treatment review£12,000
  5. Home visit£8,500
Top Inventory Items
May 2026, by revenue (stock only).
  1. Custom orthotics£6,400
  2. Footwear£2,100
  3. Exercise bands£950
  4. Insoles£750
  5. Care products£500
Principal Revenue %
Ava Chen's billing as a share of total clinic billing, per month.
38.0%
Jun 26 (MTD)

Clinical

Completed Consults
Completed appointments by month, per location.
390
Jun 26 (MTD)
Best: 585 (Apr 2026)
Cancellation Rate
Cancellations ÷ scheduled, per location.
6.4%
Jun 26 (MTD)
Best: 6.3% (May 2026)
DNA / No-show Rate
No-shows ÷ scheduled, per location.
2.1%
Jun 26 (MTD)
Best: 2.0% (Apr 2026)
Rebooking Rate
Patients seen who have a future booking, per location.
71.0%
Jun 26 (MTD)
Utilisation
Filled ÷ available treatment time, per location. Booked basis — DNAs and cancellations still count as filled.
76.5%
Jun 26 (MTD)

Availability history may be incomplete; older months without reliable capacity data are omitted.

Top Appointment Types
May 2026, by completed count.
  1. Standard consultation320
  2. Initial consultation98
  3. Treatment review76
  4. Orthotic assessment42
  5. Home visit19
Patient Visit Average
Avg visits per completed treatment episode (90+ days with no visit ends one).
4.3
Mar 26

Recent months still maturing until the gap window has passed with no return visit.

Tracked Appointment Types
Completed appointments by month, per tracked type.

Marketing

New Patients
First-ever invoiced visit, per location. Line: % of distinct patients seen who were new.
56
Jun 26 (MTD)
Best: 90 (Apr 2026)

Current month reflects invoiced visits — recent days fill in as billing is raised.

Initial Rebooking Rate
New patients with a future booking, per location.
65.0%
Jun 26 (MTD)
Cancel — No Rebook
Patients who ended on a cancel, no rebooking, per location.
16.0%
May 26
Patient Age Profile
Active patients by age band.
  1. 0–928
  2. 10–1947
  3. 20–2991
  4. 30–39145
  5. 40–49198
  6. 50–59260
  7. 60–69312
  8. 70–79224
  9. 80+105
Patients Without Upcoming Booking
Seen in the last 12 weeks, no future appointment anywhere in the clinic.

86

You’ve reached the end of the sample dashboard.
Scroll inside to explore Try the charts and period filters

02 · Patient audits

Your next 40 patients
are already in your database.

New patients who never came back after visit one, returning patients with nothing booked, and anyone who cancelled and didn’t rebook. Found for you every week, not when someone remembers to look.

  • See who slipped, with their last treatment note attached — so you’re not calling blind.
  • Book, refer or discharge; every outcome writes straight back into Nookal.
  • A call list with a name on every call. Front desk logins are free and see only the Patient Audit.
See your own patient audit →

Signed in as

Fix your rebook rate

Clinic Chimp / Northstar Allied HealthDemo

Patient Audit

Review patients with no upcoming booking, including those who cancelled and haven’t rebooked, then manage the call list in one place.

Status
Patient type
Practitioner

New patients whose first visit was 1–8 weeks ago and who have no upcoming booking. Review the context, then decide whether they need contacting. Patients whose latest booking was cancelled, with nothing booked since, are listed under Cancel no rebook instead.

New patientAudit due

Alex Morgan

Treating practitioner: Ava Chen

12 days since first visitFirst visit: 28/05/2026
Live treatment context

Load the last note to view it here.

Choose the next step after reviewing the context.

Try the tabs and controls · sample changes stay in this preview

03 · Coaching & development

A dashboard has never
changed anyone’s behaviour.

Review a practitioner’s results, then talk through what’s behind them. Keep the conversation, monthly goals and agreed action points together so the next check-in starts where the last one finished.

  • Discuss a specific metric with the chart attached to the conversation.
  • Agree next steps — unfinished ones carry into next month by themselves.
  • Goals and last month’s thread are all still there when you sit down again.
Start your first check-in →

Try a coaching session

Clinic Chimp / Northstar Allied HealthDemo

Ava Chen — Coaching

June 2026

Monthly check-in · goals, conversations and agreed next steps.

Discussion
Talk through the results, what went well and where support would help.
Awaiting you first
Action points
Agreed next steps, including unfinished items carried forward.
Goals
June 2026 — set in Goals, shown here for reference

Monthly Billing

£45,600 vs target £50,000

In progress

Rebooking Rate

73.5% vs target 80%

In progress
Fictional figures · open a discussion, reply or tick an action point · changes stay here

04 · Practitioner commission

Optional feature

Make commission clear.
For you and your practitioners.

Once set up, commission calculations are fully automated. Track billings, item costs, salary paid and commission owing in one place.

Set percentage costs or fixed £ amounts per unit against appointment codes and inventory items. Bring salary figures in from Xero Payroll, or enter them manually.

You choose who’s on commission. Managers choose which practitioners to set up. Only those practitioners see a Commission tab, showing their own figures.

Start your free 30-day trial →
Clinic ChimpDemo

Commission: Ava Chen

Your revenue share for this financial year, worked out from your billing (excluding VAT) and the clinic’s cost settings. Salary comes from payroll.

Jun 2026: on track for commission
11 of 22 working days gone. Projected at this pace to month end. Billing includes VAT, as on the dashboard.

Billed so far

£12,240.00

Projected billing

£24,480.00

Projected costs

£3,600.00+ £480.00 VAT

Projected commission

£1,320.00+ £39.60 pension

Commission starts at about £19,200.00 billed this month. You're projected £5,280.00 past it.

Salary this month: £5,700.00 (from Xero: £3,300.00 paid · £2,400.00 estimated for 1 more pay). Pension on it: £171.00 (estimated at 3%).

Projected Jun 2026 commission £1,320.00 + £39.60 pension

Financial year Apr 26 to Mar 27
30% of net billings. Commission is cumulative: a month that falls short carries into the next, and each month's commission is paid in the next month's salary. Employer pension at 3% is on top of both.
FigureApr 26May 26Jun 26to date
BillingsIncluding VAT, as on the dashboard£20,400.00£22,440.00£12,240.00
VATCollected for the tax office, so commission isn't earned on it£400.00£440.00£240.00
Cost to practitionerItem costs + admin fee + adjustments£2,400.00£3,000.00£1,800.00
Net billings£17,600.00£19,000.00£10,200.00
Net billings, year to date£17,600.00£36,600.00£46,800.00
Revenue share, year to date£5,280.00£10,980.00£14,040.00
Salary paid£4,800.00(+ £144.00 pension)£5,280.00(+ £158.40 pension)£3,300.00(+ £99.00 pension)
Salary paid, year to date£4,800.00(+ £144.00 pension)£10,080.00(+ £302.40 pension)£13,380.00(+ £401.40 pension)
CommissionShare less salary paid, year to date£480.00(+ £14.40 pension)£900.00(+ £27.00 pension)£660.00(+ £19.80 pension)
Cost to practitioner, month by month
What each month's costs were made of. Item costs include the admin fee.
Jun 2026 (to date)£1,800.00
ItemQtyBilled (ex VAT)Cost
Orthotic devices15£3,000.00£1,800.00
May 2026£3,000.00
ItemQtyBilled (ex VAT)Cost
Orthotic devices25£5,000.00£3,000.00
Apr 2026£2,400.00
ItemQtyBilled (ex VAT)Cost
Orthotic devices20£4,000.00£2,400.00

Interactive preview · fictional people and figures

Practitioner view · each person sees only their own commission.

Find out what your real rebook rate is.

Most owners find at least one number they’d been reading wrong for years.

Start your free 30-day trial